|FREQUENTLY ASKED QUESTIONS

  • Yes, FISHEYE TRAVEL COMPANY LIMITED is a real company and have our own BUSINESS REGISTRATION CERTIFICATE (No. 0314540743) issued by the Department of Planning and Investment of Ho Chi Minh City. Besides, we have the INBOUND TOUR OPERATOR LICENSE (No. 79-779/2017 TCDL – GP LHQT) issued by the Vietnam National Administration of Tourism to allow us doing tours operation.

  • Yes, it is totally safe when you book an online tour via our website and all your personal information are strictly kept confidential since our website had been validated and authenticated by COMODO with our Company Name shown on the GREEN ADDRESS BAR as below:

  • Wireless headset tour guide system is a portable short-range wireless system used to transmit an audio message. Our tour guide speaks into a radio microphone transmitter and the tourists use lightweight receivers (50 gram) with their individual headset to hear the message.

    It means that you never lose any spoken words from our tour guide even in the noisy environment or long distance e.g. while biking through the village in Mekong Delta, you also can hear the commentaries from a tour guide about the landscape surroundings and the lifestyle of locals. Furthermore, it helps to avoid disturbing anyone as the tour guide can speak softly but you can hear it easily and clearly.

  • You can contact us via our Whatsapp/Viber/Hotline at (+84)8 6869 0144 or chat directly with us via our website or drop us an email via info@fisheyetravel.com

  • • If your trip to Vietnam is planned by a Travel Agency, you can request them to add our tour to your trip during your stay in here.
    • If our tour is recommended by Tour Desk, Receptionist or Concierge in your hotel, you can ask them to help you book a tour with us.
    • If you want to book a tour by yourself, you can visit our office during the working hour to book directly or book online via our website.

  • • If you book a tour via Tour Desk, Receptionist or Concierge in hotel, you can pay directly to them; or you can pay directly to us at our office during the working hour or pay at the pier before getting on board. We accept the payment by cash or Visa, Master Card, JCB Card, American Express, Discover and Debit Card via POS machine.

    • If you book a tour via our website, you can choose the payment methods such as cash on spot or bank wire transfer as per information below:
               + Beneficiary name: Fisheye Travel Company Limited
               + Bank account number (VND): 0071001177469
               + Bank name: JSC Bank for Foreign Trade of Vietnam – Ho Chi Minh Branch
               + Swiftcode: BFTVVNVX

  • We are sorry, at the moment we do NOT accept payment online by credit card. But you can pay to us by cash or Visa, Master Card, JCB Card, American Express, Discover and Debit Card via POS machine.

  • Yes, we accept payment via paypal and please contact us via email address info@fisheyetravel.com for detail instruction.

  • This depends on which tour you have booked. We try to keep the passengers per boat to a minimum. However, we have operating costs and don’t expect the only one passenger on the boat. All passenger numbers are in proportion to the size of the boat, all boats are licensed to carry passengers and for a different amount of people. We will never overcrowd any tour and never fill the boat to maximum capacity meaning you will have plenty of spaces to enjoy yourself on board.

  • Yes, of course. Travel insurance is compulsory for all travelers on the boat.

  • Yes, our tours are extremely safe and suitable for all ages. All of our speedboats are fitted with the latest advanced model of Yamaha outboard and have complete international standard safety equipment. Moreover, our captains are highly trained and experienced to ensure a high level of security and safety for our tours.

  • We will pick you up and drop you off from your hotel which is located centrally at district 1 or district 3 of Ho Chi Minh City.